Nissan Introduces Manufacturer-Backed Roadside Assistance in the Middle East

SAUDI ARABIA : Nissan launches an innovative roadside assist program offering unmatched convenience and peace of mind for Middle East customers, redefining ownership experiences with unique and tailored services.

• Nissan Assistance offers 24/7 multilingual support for MY25 models, starting with the all-new Nissan Patrol.
• Includes onsite minor repairs, towing, sand recovery, fuel assistance, and lockout services.
• Advanced support features include real-time WhatsApp tracking, complimentary taxi services, hotel stays, and return flights for breakdowns abroad.
• Available in Bahrain, UAE, Oman, Kuwait, Qatar, Jordan, and Lebanon, with plans to extend further.

Nissan Middle East has redefined customer care with the launch of Nissan Assistance, a comprehensive roadside assist program. This innovative initiative elevates convenience and ownership experiences, ensuring 24/7 peace of mind for customers. Initially debuting with the all-new Nissan Patrol, Nissan Assistance will extend to all MY25 models, marking a significant milestone in customer-centric solutions.  

Unmatched Services for Every Journey

Nissan Assistance is crafted to address a wide range of driving challenges, ensuring help is always accessible.

- Comprehensive roadside support: The program includes onsite solutions for minor mechanical and electrical faults, flat tire replacement, and battery boosts. In more serious cases, the vehicle is towed to the nearest Nissan authorized service center. Other exclusive services include fuel delivery for emergencies, lockout support for lost keys, and unique sand recovery services covering up to 10 kilometers in the desert.

- Advanced communication features: Nissan ensures seamless communication through its 24/7 multilingual call center and WhatsApp support with real-time tracking. Customers can stay informed about their assistance status, enhancing the overall experience.

Exceptional Benefits for Breakdowns Abroad

For breakdowns during international trips, Nissan Assistance goes beyond expectations by offering complimentary taxi services within city limits, giving up to three days of hotel accommodation, and also giving a free flight ticket home if repairs take more than 72 hours. These offerings highlight Nissan's commitment to making every journey stress-free, even during unexpected situations.

Simplified Access for Customers

Nissan has streamlined access to roadside assistance. Customers can directly connect to services by scanning a QR code in the main warranty booklet or on the driver-side door. Alternatively, WhatsApp support ensures quick and easy communication.

Expanding Across the Region

Currently available in Bahrain, UAE, Oman, Kuwait, Qatar, Jordan, and Lebanon, Nissan Assistance will expand to more markets in the future. With five years of peace of mind for every customer, Nissan is setting a new benchmark for roadside care in the Middle East.

A Game-Changer in Customer Care

The launch of Nissan Assistance reaffirms Nissan’s commitment to providing exceptional customer experiences. By offering a comprehensive and innovative program, Nissan empowers customers to drive with confidence, ensuring support is always within reach. With plans for regional expansion, Nissan Assistance is set to transform the automotive ownership experience across the Middle East.